Jasperactive

How do I perform a Microsoft Office update?

Jasperactive requires all Microsoft Office updates to be completed prior to installing the software. This applies to both Microsoft Office 2016 and 2013. Please follow the steps below to complete this update: Open any Microsoft Office 2016 or 2013 application, such as Word or Excel, and create a new document In the top left-hand corner click […]

Failed to set size

The error on your screen is a result of Microsoft Office requiring an update. Please complete the following steps to resolve the error: Open any Microsoft Office 2016 or 2013 application, such as Word or Excel, and create a new document In the top left-hand corner click on File Scroll down and click on Account […]

Using Jasperactive: Creating Your Account – Student Login

To create a new student account: Start a web browser and navigate to www.jasperactive.com Fill out the New User field with the Student Activation Code provided and click Activate. If you chose to register by connecting one of the following social media accounts, click on one of the following icons and follow the cues. If […]

Using Jasperactive: Creating Your Account – Teacher Login

To create a new teacher account: Start a web browser and navigate to www.jasperactive.com 2. Fill out the New User field with the Teacher Activation Code that has been provided and click Activate. If you chose to register by connecting one of the  following social media accounts, click on one  the following icons and  follow the […]

How to install Jasperactive onto Apple Mac computers

PLEASE NOTE: Jasperactive can be installed onto an Apple Mac computer but it must first be set up to run in a Windows environment prior to installing it via the use of the Boot Camp Assistant app in your Mac’s Utilities folder. Ensure that you have access to full professional versions of Windows 7 or […]

Multiple users on the same computer

Two students use the same computer, the first one signed-up for the first time and downloaded and installed the Jasperactive platform; the second student signs-up for the first time and displays a window asking to install Jasperactive. After the registration, when the student selects the course, the following screen is displayed: In this screen a […]

Jasperactive won’t open

Open the Control Panel and under Programs and Features,  verify that Jasperactive is installed on the computer, as shown in the following image:                 If Jasperactive is already installed: Verify that no antivirus software is blocking the program. Re-establish the browser’s settings that you are using: Internet Explorer: go to Internet options and, on the Advanced […]

Jasperactive technical requirements

Jasperactive: Technical Requirements Computer and Processor 1 gigahertz (GHz) or faster x86- or x64-bit Operating System Windows 7 SP1, Windows 8, Windows 10 (Windows 8 RT version is not supported) Application Software Microsoft Office Professional 2013 SP1 (32-64 bit) Microsoft Office Professional 2016 (32-64 bit) Microsoft Office 365 Pro Plus – local install * Office MUST be […]

Jasperactive isn’t loading on my screen, what do I do?

Here are the first steps to begin troubleshooting Jasperactive and get it working on your PC: Have you downloaded and installed the Jasperactive application? If not, please complete the following: Go to  the jasperactive.net webpage Log in with your username and password In the top right-hand corner click on the “J” icon and download the software Double click on the installation file […]