Jasperactive requires all Microsoft Office updates to be completed prior to installing the software. This applies to both Microsoft Office 2016 and 2013.

Please follow the steps below to complete this update:

  1. Open any Microsoft Office 2016 or 2013 application, such as Word or Excel, and create a new document
  2. In the top left-hand corner click on File
  3. Scroll down and click on Account on the left
  4. On the right-hand side of the screen under Product Information, click on the Update Options drop-down arrow
  5. Click on Update Now

Once the update has been completed, open the Microsoft Office application to allow any changes to apply.