If you forget your password, click the "Reset Passwordlink below the login screen to establish a new password. Note: before taking this action, ensure that the CapsLock key on your keyboard is not activated. When possible, use a copy/paste action or password manager system to ensure accuracy.

You will be taken through a process, including setting up, if not already done, of security questions designed to protect the identity of the actual user.

Upon completion of this task, a successful login should be expected. If that is not the case, the next step is to use the Jasperactive Support site to submit a support ticket, or email help@jasperactive.com for assistance.