Frequently Asked Questions

Can I do the benchmark over again?
For more information, please see our How-To Guide: How to reset Benchmark Assessments
Wed, 3 Apr, 2019 at 1:03 PM
Can I redo the learn exercise?
No, you can only complete the Learn exercise once. Similar to the Benchmark, this exercise is your first introduction to a specific feature or skill and ass...
Wed, 5 Sep, 2018 at 7:24 AM
How many times can I do the practice exercise?
You can do the Practice exercise as many times as you need to reinforce the concepts and skill sets. There is no limit set for this exercise. Remember that ...
Wed, 5 Sep, 2018 at 7:24 AM
Do I have to complete all the exercises before doing the validate exercise?
No, you do not need to complete all the Learn and Practice exercises before attempting the Validate exercise. Working on the Learn and Practice exercises wi...
Wed, 5 Sep, 2018 at 7:24 AM
How is the validate exercise different from the benchmark?
The Validate exercise is at the end of all the lessons, with the intent of providing a final assessment of the concepts and skill sets you have acquired upo...
Wed, 5 Sep, 2018 at 7:25 AM
How is the create exercise different from other exercises?
The Create exercise is a project-based exercise that students will create, drawing on their creative thinking skills to complete the required project report...
Wed, 5 Sep, 2018 at 7:47 AM
I forgot my password
If you forget your password, click the "Forgot Password" link below the login screen to reset a new password.  You will receive an email to the a...
Wed, 16 Jan, 2019 at 10:39 AM
No recent files or folders listed
When you launch an exercise in Jasperactive, the program loads only the relevant documents that you will use during the exercise. The reason for this is to ...
Wed, 5 Sep, 2018 at 7:25 AM
How long do I have to complete a learn or practice exercise?
Neither activity is timed when completing a Learn or Practice exercise. The most significant difference is that the Learn exercise can only be completed onc...
Wed, 5 Sep, 2018 at 7:26 AM
How much time do I have to complete a benchmark?
The time for the Benchmark assessment is 50 minutes, as mirrored from the official Microsoft Office Certification Exam.
Wed, 5 Sep, 2018 at 7:26 AM