As the Instruction Pane is locked, if you adjust it to a minimized size, it is saved those setting. To reset the size of your Instructor Pane, you have two options.


To delete the user configuration, you have to be able to get into the APPDATA folder.


You can try doing the step below, but it might be blocked.

  1. Open Windows Explorer
  2. Click the View Tab
  3. On the right-hand side under Show/Hide – check the box for “Show Hidden Items.”


Once you’ve down the step above navigate to: (You can also try to Copy and Paste the link below into Windows Explorer)C:\Users\%USERNAME%\AppData\Local\©_CCI_Learning_Solutions_


Delete the folder that’s in this location (LMSOfficeApp.exe_xxxxxxxxxx)Close Windows Explorer When you open Jasperactive the Window size will be reset to the default settings. We’re going to add a minimum size to the program in the next update, but it will require a new version.


Second Option: Another option if you can install a small piece of software, is to install program called “Sizer” - http://www.brianapps.net/sizer/sizer334.msiOnce installed, when you Press Alt + Spacebar on the Jasperactive window, you’ll see a new option to resize the window.



Click on Resize/Reposition, and you can make the window bigger – stretch it up an inch and then shift it to the right-hand side, and it will reset the window for you.