For various reasons, the Jasperactive Instruction Pane may become "minimized" or may be enlarged and blocking part of Microsoft Office product page, preventing completion of work. To reset the size of your Instruction Pane.


Delete the user configuration. This requires your ability to get into the APPDATA folder - involved IT support if needed.

  1. Open Windows Explorer (yellow folder icon in the Windows taskbar).
  2. Click the View Tab.
  3. On the right-hand side under Show/Hide – check the box labeled "Hidden Items”.
  4. Next, navigate to C:\Users\%USERNAME%\AppData\Local\©_CCI_Learning_Solutions_ (if needed, Copy and Paste this link into the Windows Explorer address bar).




5. Delete the folder that’s in this location (LMSOfficeApp.exe_xxxxxxxxxx)

6. Close Windows Explorer


When you open Jasperactive next, the Instruction Pane size will be reset to the default settings.