Articles

Jasperactive: Technical Requirements
Jasperactive: Technical Requirements Computer and Processor 1 Gigahertz (GHz) or faster x86 or x64-bit Operating System Windows 7 SP1, Windows 8, Wi...
Fri, 22 May, 2020 at 12:09 PM
“An instance is already running” error message
Right-click the Windows taskbar, select Task Manager In the window that displays, from the list, select the process Jasperactive CCI Learning Click End t...
Thu, 7 May, 2020 at 8:17 AM
Failed on CreateOffice App: Retrieving the COM class factory
This error could be due to one of two reasons: The correct version of the Microsoft Office Suite is not installed – review the technical requirements here...
Tue, 17 Mar, 2020 at 11:02 AM
How to conduct a Microsoft Office repair
How to Run  a Microsoft Office Repair: From the Control Panel of your computer click on the Program and Features Find your Microsoft Office Suite Versi...
Thu, 7 May, 2020 at 7:51 AM
Jasperactive Installer icon
The Jasperactive Installer icon (aka "the J icon") is generally used for four purposes: Determine the current installed version of Jasperacti...
Wed, 27 May, 2020 at 1:40 PM
Learn to Use the Proofing Tools - Tolano spell check issue
In Word 2013 Core - Lesson 4, Proofing Your Document exercise, the first task Learn to Use the Proofing Tools: Some student learners have reported that ...
Mon, 1 Jun, 2020 at 8:52 AM
Why can’t I install PowerPivot in Excel?
PowerPivot is available to Office 2013 and 2016 users.  However, Microsoft has limited its availability to specific versions of Office. Only Office Profess...
Wed, 5 Sep, 2018 at 7:38 AM
How to check what Jasperactive is marking
If a student thinks he/she has completed a task correctly but it is being marked as incorrect, please follow these simple steps to determine exactly what...
Thu, 7 May, 2020 at 10:13 AM
Jasperactive won’t open
If you are attempting to open, or launch, the Jasperactive system and nothing happens when you try to do lesson work, then review the troubleshooting option...
Mon, 1 Jun, 2020 at 1:19 PM
Conduct an Outlook Profile Clean
Follow the steps below to conduct an Outlook Profile Clean: Close any existing Microsoft Office Outlook sessions Open Jasperactive and click on the cogwh...
Tue, 6 Mar, 2018 at 3:15 PM