Articles

Jasperactive technical requirements
Jasperactive: Technical Requirements Computer and Processor 1 gigahertz (GHz) or faster x86- or x64-bit Operating System Windows 7 SP1, Window...
Thu, 22 Feb, 2018 at 10:23 AM
“An instance is already running” error message
Right-click the taskbar, select the Task manager option In the window that displays, click the More details option (in case they don’t show) Click the...
Thu, 22 Feb, 2018 at 10:21 AM
Failed on CreateOffice App: Retrieving the COM class factory
This error could be due to one of two reasons: The correct version of the Microsoft Office Suite is not installed – review the technical requirements here...
Tue, 6 Mar, 2018 at 10:16 AM
How to conduct a Microsoft Office repair
How to Run  a Microsoft Office Repair: From the Control Panel of your computer click on the Program and Features Find your Microsoft Office Suite Version...
Tue, 6 Mar, 2018 at 10:22 AM
Jasperactive update icon
The Jasperactive download icon has a new feature! In the red ribbon at the top of your Jasperactive account, you will see a white Jasperactive ico...
Tue, 6 Mar, 2018 at 3:07 PM
Learn to use the Proofing Tools
Tolano isn’t marking correctly, and I can’t answer the question. To address the Tolano Spell Check problem that you're experiencing. Because you’re wor...
Thu, 22 Feb, 2018 at 9:52 AM
Why can’t I install PowerPivot in Excel?
PowerPivot is available to Office 2013 and 2016 users.  However, Microsoft has limited its availability to specific versions of Office. Only Office Profess...
Thu, 22 Feb, 2018 at 9:52 AM
How to Check What Jasperactive is Marking
If a student thinks he/she has completed a task correctly but it is being marked as incorrect, please follow these simple steps to determine exactly what...
Thu, 22 Feb, 2018 at 9:52 AM
Jasperactive won’t open
Open the Control Panel and under Programs and Features,  verify that Jasperactive is installed on the computer, as shown in the following image: ...
Tue, 6 Mar, 2018 at 3:10 PM
Conduct an Outlook Profile Clean
Follow the steps below to conduct an Outlook Profile Clean: Close any existing Microsoft Office Outlook sessions Open Jasperactive and click on the cogwh...
Tue, 6 Mar, 2018 at 3:15 PM