Articles

Jasperactive technical requirements
Jasperactive: Technical Requirements Computer and Processor 1 gigahertz (GHz) or faster x86- or x64-bit Operating System Windows 7 SP1, Windows 8, Wi...
Tue, 16 Oct, 2018 at 6:32 AM
“An instance is already running” error message
Right-click the taskbar, select the Task manager option In the window that displays, click the More details option (in case they don’t show) Click the De...
Wed, 5 Sep, 2018 at 7:37 AM
Failed on CreateOffice App: Retrieving the COM class factory
This error could be due to one of two reasons: The correct version of the Microsoft Office Suite is not installed – review the technical requirements here...
Wed, 5 Sep, 2018 at 7:37 AM
How to conduct a Microsoft Office repair
How to Run  a Microsoft Office Repair: From the Control Panel of your computer click on the Program and Features Find your Microsoft Office Suite Version...
Wed, 5 Sep, 2018 at 7:38 AM
Jasperactive update icon
The Jasperactive download icon has a new feature! In the red ribbon at the top of your Jasperactive account, you will see a white Jasperactive ico...
Wed, 5 Sep, 2018 at 7:38 AM
Learn to use the Proofing Tools
Tolano isn’t marking correctly, and I can’t answer the question. To address the Tolano Spell Check problem that you're experiencing. Because you’re wor...
Wed, 5 Sep, 2018 at 7:38 AM
Why can’t I install PowerPivot in Excel?
PowerPivot is available to Office 2013 and 2016 users.  However, Microsoft has limited its availability to specific versions of Office. Only Office Profess...
Wed, 5 Sep, 2018 at 7:38 AM
How to check what Jasperactive is marking
If a student thinks he/she has completed a task correctly but it is being marked as incorrect, please follow these simple steps to determine exactly what...
Wed, 5 Sep, 2018 at 7:40 AM
Jasperactive won’t open
Open the Control Panel and under Programs and Features,  verify that Jasperactive is installed on the computer, as shown in the following image: ...
Wed, 5 Sep, 2018 at 7:41 AM
Conduct an Outlook Profile Clean
Follow the steps below to conduct an Outlook Profile Clean: Close any existing Microsoft Office Outlook sessions Open Jasperactive and click on the cogwh...
Tue, 6 Mar, 2018 at 3:15 PM