Articles

Jasperactive MOS: Technical Requirements
Jasperactive: Technical Requirements for the Live-in-the-Application (LITA) desktop version downloaded* onto your Windows PC computer. Computer and Pro...
Fri, 17 Sep, 2021 at 8:13 AM
“An instance is already running” error message
Right-click the Windows taskbar, select Task Manager In the window that displays, from the list, select the process Jasperactive CCI Learning Click End t...
Fri, 17 Sep, 2021 at 8:10 AM
COM error - troubleshooting tips
Jasperactive MOS desktop runs "live-in-app" in Microsoft Office. As such, when Microsoft Office experiences a conflict or error, this often produc...
Tue, 21 Sep, 2021 at 8:36 AM
How to conduct a Microsoft Office repair
How to Run  a Microsoft Office Repair: From the Control Panel of your computer click on the Program and Features Find your Microsoft Office Suite Versi...
Thu, 7 May, 2020 at 7:51 AM
Jasperactive MOS Installer icon
The Jasperactive Installer icon (aka "the J icon") is generally used for four purposes: Determine the current installed version of Jasperacti...
Fri, 17 Sep, 2021 at 8:58 AM
Learn to Use the Proofing Tools - Tolano spell check issue
In Word 2013 Core - Lesson 4, Proofing Your Document exercise, the first task Learn to Use the Proofing Tools: Some student learners have reported that ...
Mon, 1 Jun, 2020 at 8:52 AM
Why can’t I install PowerPivot in Excel?
PowerPivot is available to Office 2013 and 2016 users.  However, Microsoft has limited its availability to specific versions of Office. Only Office Profess...
Wed, 5 Sep, 2018 at 7:38 AM
How to check what Jasperactive is marking
If a student thinks he/she has completed a task correctly but it is being marked as incorrect, please follow these simple steps to determine exactly what...
Fri, 17 Sep, 2021 at 8:32 AM
No recent files or folders listed
When you launch an exercise in Jasperactive, the program loads only the relevant lesson activity documents needed for the exercise. This procedure improves ...
Fri, 17 Sep, 2021 at 8:44 AM
Jasperactive MOS desktop won’t open
If you are attempting to open, or launch, the Jasperactive MOS system and nothing happens when you try to do lesson work, then review the troubleshooting op...
Fri, 17 Sep, 2021 at 8:58 AM