If a student thinks he/she has completed a task correctly but it is being marked as incorrect, please follow these simple steps to troubleshoot the cause and work toward resolution.

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Note: Unlike some video-based or "simulation" learning systems, Jasperactive runs "LIVE" in Microsoft Office. This requires local installation of Jasperactive and Microsoft Office on your machine. Additionally, the Office version must be compatible with the Courseware that you're learning from - determined by your Group code provided by the Teacher - and that the Office installation setting be set to Semi-Annual Channel (NOT Monthly Channel). Be sure to work with your Teacher and/or IT personnel as needed to resolve any discrepencies.