Below are additional considerations if your device time settings are accurate:
- Ensure that you are launching Jasperactive Online (Word or Excel) from office.com and not directly from a locally installed Microsoft Office application.
- Logout of your Microsoft account, from office.com, then back in; forcing a hard refresh of your Microsoft account.
- Ensure that your device is in desktop mode, NOT tablet mode.
- Browser Extensions may cause a conflict with Add-ins. Consider disabling Extensions, then try again.
- Microsoft Edge and Google Chrome both run on the Chromium platform. Consider trying Firefox as the browser.