The Jasperactive Add-in is loading, but clicking on Getting Started does nothing or when you do enter your username/password nothing happens.

Check the Time and the Time Zone are set correctly.

Click the Start button and then click on the Gear icon called Settings:

Click on Time & Language
if they're not turned on - Turn on Set time automatically and Set time zone automatically and then click Sync Now

Once done, try Jasperactive MOS Online again.