This support article pertains to our Jasperactive MOS Online add-in for users who may not be based in North America And/Or their personal computer time zone and language settings may be currently set to their respective local time zone and language settings outside of North America. 


When logged into your Jasperactive MOS Online course, you may experience this error message:

 



...Follow these steps below to resolve this issue:


1.  Click on your profile icon on the top right-corner of your screen then click on the 'view account' option:



2. On the next screen, click on the 'View Settings and Privacy' option:




3.  In the Settings & Privacy screen, change the settings under the Languages and Region sections to the ones shown circled below: