Yes. Email your request to

In your message, please specify the following:

  • Name, as it appears in Jasperactive MOS
  • Email or username used to login with
  • School or entity the user account is aligned to
  • Office version(s) - i.e. 2016, 2019, Online
  • Course(s) to be reset - i.e. Word 2016 Core or Excel Associate Online
  • Optional, but helpful - Group Key(s) associated to the Course(s) to be reset

If you're a student, please ask your Instructor to make this request and also Cc your Jasperactive email.

Following these instructions will create a support ticket. Once the account information is confirmed the request will be processed within 24 hours.