Yes. Email your request to [email protected].

In your message, please specify the following:

• Name, as it appears in Jasperactive MOS
• Email or username used to login with
• School or entity the user account is aligned to
• Office version(s) - i.e. 2016, 2019, Online
• Course(s) to be reset - i.e. Word 2016 Core or Excel Associate Online
• Optional, but helpful - Group Key(s) associated to the Course(s) to be reset

If you're a student, please ask your Instructor to make this request and also Cc your Jasperactive email.

Following these instructions will create a support ticket. Once the account information is confirmed the request will be processed within 24 hours.