Frequently Asked Questions

How much time do I have to complete the Create project?
The timing to complete the Create project is generally determined by the Teacher/Instructor, as applicable. In most cases, this project needs to be complete...
Wed, 22 Jul, 2020 at 7:07 AM
How do I know which version of Jasperactive I am using?
There are multiple options to check which version of Jasperactive you are using: In the red ribbon at the top of the screen in your Jasperactive account...
Thu, 22 Apr, 2021 at 12:14 PM
Do I need to separate groups by program or just by period?
Because you can create as many Groups as needed, and because students can use one Group to activate all of their applicable Courses, or separate Groups per ...
Thu, 22 Apr, 2021 at 12:46 PM
Can students go straight to the Expert courses? Is this recommended?
Technically speaking, from a system functionality perspective, Yes, a student can access any Course without prerequisite. In some cases, some students a...
Thu, 22 Apr, 2021 at 1:43 PM
Which operating system(s) and web browser(s) does Jasperactive run on?
Reference: Jasperactive Technical Requirements
Fri, 24 Jul, 2020 at 1:01 PM
How do I run a Microsoft Office update?
Note: Check with your IT personnel as Office updates are often scheduled automatically. Also, check with your program Teacher/Instructor because updating Of...
Fri, 24 Jul, 2020 at 1:11 PM
I am using an earlier version of Microsoft Office, will Jasperactive work?
When using Jasperactive courseware, for purposes of grading alignment, it's important that the locally installed Microsoft Office version matches the C...
Fri, 24 Jul, 2020 at 2:03 PM
My courses have expired, how do I reactivate them?
Before beginning, access the applicable student Group in Groups Manager from the Teacher Panel and verify the Group Start Date and Finish Date. If correct, ...
Wed, 5 Aug, 2020 at 6:21 AM
How do I activate my CertPREP Tab?
In Jasperactive MOS, upon launching a Course and accessing the Lessons page (after submitting the Benchmark), student users will see either a Validate or Ce...
Thu, 21 Oct, 2021 at 8:57 AM
What is my account role?
The Roles associated to your multi-user account are listed in the drop-down menu next to your account profile avatar. This drop down does not appear for tho...
Fri, 23 Apr, 2021 at 6:26 AM