Frequently Asked Questions

How do I edit the file name or save location in Office.com?
With more of our clients transitioning from the desktop version of Jasperactive to our Online Office Add-in version, this article will depict how to edit a ...
Fri, 4 Jun, 2021 at 9:32 AM
Can my student MOS Course progress be reset?
Yes. Email your request to help@jasperactive.com. In your message, please specify the following: Name, as it appears in Jasperactive MOS Email or use...
Mon, 14 Jun, 2021 at 7:02 AM
Can a user account be deleted?
Yes. Email your request to help@jasperactive.com. In your message, please specify the following: Purpose/reason Email or username used to login to Ja...
Wed, 25 Aug, 2021 at 1:26 PM
Where can I find the Teacher activation code for a NEW Teacher?
This action requires assistance from someone with the user role level of HUB Admin or Center Admin. This article assumes a Center Admin user will perform th...
Wed, 14 Jul, 2021 at 8:23 AM
Which Jasperactive MOS option should I use?
With the challenges of the current learning environments - in-person vs remote or hybrid - and technology device options - Windows vs Chromebook vs Mac vs i...
Thu, 7 Oct, 2021 at 7:17 AM