Frequently Asked Questions

How do I get started using Jasperactive?
Check out our Getting Started Guides. Step-by-step instructions: Getting Started - U.S.A. CCI Learning Academy: Getting Started - Canada and Interna...
Wed, 5 Aug, 2020 at 7:38 AM
Do I lose my progress if my courses expire?
No. Student course progress in Jasperactive is linked to, and "travels" with, the student account. In the event your courses expire, speak with yo...
Thu, 16 Jul, 2020 at 1:47 PM
My Jasperactive Instruction pane is full screen, what can I do?
Press the Alt + Space shortcut keys together on the keyboard to open the window menu. Now, press M. The mouse cursor will move to the title bar of the ...
Wed, 5 Aug, 2020 at 7:55 AM
How do I create a Jasperactive account?
Jasperactive accounts exist in various user role forms: Hub Administrator Center Administrator Teacher Student (default role for all user accounts type...
Thu, 16 Jul, 2020 at 1:58 PM
What is the Jasperactive Support Phone Number?
Hours of Operation: M-F | 9am - 8pm Eastern Standard Time Phone Number*: 888-882-8635 Email: help@jasperactive.com Website: https://support.jasperactive....
Wed, 5 Aug, 2020 at 8:02 AM
How to I change my account password?
Please reference our Knowledge article: How do I modify my account information?
Fri, 17 Jul, 2020 at 8:12 AM
How do I modify my account information?
You can modify user profile information for your Jasperactive account by navigating to the Profile Information page. 1. Log into mos.jasperactive.com 2. C...
Thu, 1 Oct, 2020 at 11:02 AM
How do I know what version of Office I am using?
To find out what version of Office you currently have  Open Microsoft Word Open a blank document Click File > Account On the right side of the p...
Wed, 5 Aug, 2020 at 8:09 AM
How do I see my earned badges?
It's important to recognize and celebrate student success! Jasperactive's badging system is designed to do just that. There are two ways to view s...
Fri, 17 Jul, 2020 at 12:44 PM
How do I find my Group code?
A "Group code" is also known as - Group Key or Student Activation Code. To locate the group code that your Jasperactive Student Courses are cu...
Thu, 1 Oct, 2020 at 11:03 AM