Articles
Administrators and Teachers - your Jasperactive user account, unlike the Students, is a multi-role account – i.e. you can login and function as an Admin (if...
Mon, 19 Apr, 2021 at 9:16 AM
To review the Technical Requirements for the GMetrix SMS application, visit their support site at https://support.gmetrix.net/download. If needed, GMetr...
Mon, 20 Jul, 2020 at 7:41 AM
This quick video will guide users on how to use the Jasperactive Support page, and its various resources, effectively.
Mon, 20 Jul, 2020 at 7:56 AM
To avoid any disruption in usage of the platform, we request your assistance to "whitelist" the five sub-domains below: jasperactive.com mos.j...
Mon, 19 Apr, 2021 at 9:26 AM
Microsoft 365 Authentication Guide This guide will help you with the configuration for authentication with Microsoft/Office 365 to use the Jasperactive app...
Thu, 30 May, 2024 at 8:08 AM
To change the version of Office you have installed from the Current Channel to the Semi Annual Enterprise Channel, please follow the steps outlined below. ...
Thu, 17 Sep, 2020 at 2:03 PM
If you are experiencing a COM+ or HRESULT error when launching Jasperactive. Please follow the steps outlined in this support article: https://support....
Tue, 17 Mar, 2020 at 10:59 AM
If a student thinks he/she has completed a task correctly but it is being marked as incorrect, please follow these simple steps to troubleshoot the cause an...
Thu, 7 May, 2020 at 9:56 AM
When one of our Support technicians requests to connect remotely to your machine to troubleshoot a reported issue, you will need to download software and pr...
Mon, 11 May, 2020 at 8:53 AM
This error is related to the configuration settings for Jasperactive to load on the screen, it’s resolved by deleting this folder: C:\Users\<username...
Fri, 22 May, 2020 at 12:04 PM