Articles

Changing Office 365 settings to Semi Annual Channel
Login to the Office 365 Administrator portal as the Administrator, on the left hand side, hover the cursor on the Gear Settings Icon and then select Servic...
Tue, 14 May, 2019 at 10:21 AM
Admins & Teachers: Adding Student Courses to YOUR multi-role account
Administrators and Teachers - your Jasperactive user account, unlike the Students, is a multi-role account – i.e. you can login and function as an Admin (if...
Mon, 19 Apr, 2021 at 9:16 AM
GMetrix Technical Requirements
To review the Technical Requirements for the GMetrix SMS application, visit their support site at https://support.gmetrix.net/download. If needed, GMetr...
Mon, 20 Jul, 2020 at 7:41 AM
A Quick Guide in Using the Jasperactive Support Page
This quick video will guide users on how to use the Jasperactive Support page, and its various resources, effectively. 
Mon, 20 Jul, 2020 at 7:56 AM
Jasperactive Whitelist Sites
To avoid any disruption in usage of the platform, we request your assistance to "whitelist" the five sub-domains below: jasperactive.com mos.j...
Mon, 19 Apr, 2021 at 9:26 AM
Office 365 Authentication Upgrade Guide
Microsoft/Office 365 Authentication Upgrade Guide This guide will help you update the configuration for authentication with Microsoft/Office 365, applies i...
Mon, 19 Apr, 2021 at 9:27 AM
Changing Microsoft Office from Current Channel to Semi Annual Enterprise Channel
To change the version of Office you have installed from the Current Channel to the Semi Annual Enterprise Channel, please follow the steps outlined below. ...
Thu, 17 Sep, 2020 at 2:03 PM
COM+ Error when launching Jasperactive
If you are experiencing a COM+ or HRESULT error when launching Jasperactive. Please follow the steps outlined in this support article: https://support....
Tue, 17 Mar, 2020 at 10:59 AM
Troubleshooting an Incorrect Grade Result
If a student thinks he/she has completed a task correctly but it is being marked as incorrect, please follow these simple steps to troubleshoot the cause an...
Thu, 7 May, 2020 at 9:56 AM
Download TeamViewer App
When one of our Support technicians requests to connect remotely to your machine to troubleshoot a reported issue, you will need to download software and pr...
Mon, 11 May, 2020 at 8:53 AM