Articles

Adding the Jasperactive for Office Addin using the Office Store
Step 1:     Open your browser and navigate to www.office.com Step 2:    Click the Sign In button Step 3:    In the dialog box that opens enter your Micr...
Thu, 12 Nov, 2020 at 1:36 PM
Logging in to and activating your courses for Jasperactive MOS Online
After creating your Jasperactive account with the Group Key given by your Teacher/Instructor eg: S6CB5-9Axx-1xx1 and you have followed the support guide &#x...
Thu, 12 Nov, 2020 at 1:37 PM
Keyboard Shortcuts for Mac when doing Jasperactive MOS for Online
For Jasperactive MOS for Online users who are Mac users, please click on this link below to view keyboard shortcuts for Mac that are equivalent to Windows P...
Thu, 26 Nov, 2020 at 2:07 PM
Jasperactive MOS Online - Manual Upload
IMPORTANT: At the bottom of this article, start by downloading the manifest-office-prod.ZIP file and extracting (Reference article) the contents (*.XML fil...
Fri, 15 Jan, 2021 at 1:16 PM
Jasperactive MOS Online not loading
The Jasperactive Add-in is loading, but clicking on Getting Started does nothing or when you do enter your username/password nothing happens. Check the ...
Wed, 13 Jan, 2021 at 9:52 AM
Scoring issues with OneDrive active
Do you have OneDrive running on your computer? If so, deactivate syncing to the Documents\Jasperactive folder and it should help resolve your saving and sco...
Fri, 26 Feb, 2021 at 12:43 PM
Adding a Course with a NEW Group Key
This article, and the video tutorial referenced below, is specifically aimed at those using Jasperactive MOS Online but need to add a NEW Course - i.e. Word...
Thu, 29 Apr, 2021 at 7:53 AM
Something went wrong error - check time zone and language settings
This support article pertains to our Jasperactive MOS Online Office Add-in for users who may not be based in North America and/or their personal computer ti...
Thu, 9 Sep, 2021 at 9:16 AM
Sharing feedback for product improvements
Customers have unique needs, and they just want to have their voice heard. We are often told of a product feature or enhancement that is needed, but where c...
Mon, 7 Jun, 2021 at 4:11 PM
Jasperactive Adobe Create Technical Requirements
  Adobe Photoshop Jasperactive Adobe Create requires a locally installed version of either Adobe Photoshop 2020 or Adobe Photoshop 2021. For a complet...
Mon, 20 Dec, 2021 at 9:17 AM