Frequently Asked Questions

Do I need to create a secondary student account?
Generally speaking, only one student account is necessary. In fact, all user account roles in Jasperactive have a Student Dashboard associated with it. If y...
Fri, 17 Jul, 2020 at 1:01 PM
How do I find or view student passwords?
As a Teacher, and creator of Student Group(s), you can view Student information from Groups Manager. A full overview of this capability is demonstrated in o...
Fri, 7 Aug, 2020 at 12:06 PM
Can we use GMetrix without Jasperactive?
For U.S. and International clients, Jasperactive comes automatically with GMetrix. Your Center (school, business) license is a Jasperactive with GMetrix int...
Fri, 14 Aug, 2020 at 7:49 AM
Does Jasperactive work on Chromebooks?
Jasperactive Digital Literacy (IC3) product - Yes, fully Web-based and platform agnostic. Jasperactive Microsoft Office Specialist product - pending la...
Wed, 26 Aug, 2020 at 6:46 AM
What products are needed for student MOS certification?
We often get asked by a new client - "what is included with my purchase", or "what is needed to get my students certified"? This article...
Fri, 18 Sep, 2020 at 1:38 PM
Why am I getting a Usage Limit Alert message?
Jasperactive has a built-in Student accounts usage "alert" system that applies only to Centers that purchased the Unlimited "Site" licen...
Fri, 18 Sep, 2020 at 12:36 PM