Frequently Asked Questions

Do I need to create a secondary student account?
Generally speaking, only one student account is necessary. In fact, all user account roles in Jasperactive have a Student Dashboard associated with it. If y...
Fri, 17 Jul, 2020 at 1:01 PM
How do I find or view student passwords?
As a Teacher, and creator of student Group(s), you can view student information from Groups Manager. A full overview of this capability is demonstrated in o...
Fri, 17 Sep, 2021 at 12:56 PM
Can we use CertPREP apart from or without Jasperactive?
For U.S. and International clients, Jasperactive MOS comes automatically with the CertPREP (formerly GMetrix) practice exams learning product. Your Center (...
Thu, 21 Oct, 2021 at 8:49 AM
Does Jasperactive work on Chromebooks?
YES!! Late Fall 2020, Jasperactive MOS Online (a Microsoft Web apps Add-in platform) became available for purchase or as a free access option to clients wi...
Fri, 23 Apr, 2021 at 7:45 AM
What's new in the Office 2019 Certiport certifications?
Many business CTE programs have increasingly transitioned from Office 2013 or 2016 to the more current Office 2019 version. As such, this article, by GMetri...
Fri, 23 Apr, 2021 at 7:46 AM
What products are needed for student MOS certification?
We often get asked by a new client - "what is included with my purchase", or "what is needed to get my students certified"? This article...
Tue, 31 Aug, 2021 at 11:19 AM
Why am I getting a Usage Limit Alert message?
Jasperactive has a built-in Student accounts usage "alert" system that applies only to Centers that purchased the Unlimited "Site" licen...
Fri, 23 Apr, 2021 at 7:59 AM
How do I know where to click in an Interactive exercise?
Jasperactive MOS Online Interactive exercises have a "hidden feature" that, when found, can have a profound, positive effect on student learning. ...
Thu, 29 Apr, 2021 at 11:26 AM
How do I add Immersive Reader in my Chrome browser?
Adding the Microsoft Immersive Reader extension on the Google Chrome browser only takes a few steps, but the value of this amazing learning tool is extensiv...
Thu, 29 Apr, 2021 at 2:09 PM
How do I reset my password
This video tutorial will demonstrate step-by-step for resetting a Jasperactive user account password.
Wed, 19 May, 2021 at 6:07 AM