Articles

When I open a Jasperactive course, I get a spinning circle
The most common cause of this particular issue is when Jasperactive is NOT locally installed. Jasperactive is a live-in-the-application (LITA) program, and ...
Fri, 24 Jul, 2020 at 1:43 PM
Jasperactive Accommodation of Disabilities Options
This document explains the current options that Jasperactive has to accommodate learners with disabilities. Summary list: Zoom - ability to increase/d...
Thu, 16 Jul, 2020 at 9:06 AM
How to run a Microsoft Update
View instructional tutorial: How to conduct a Microsoft Office application update: Launch (Open) any application in the Microsoft Office Suite. ...
Mon, 19 Apr, 2021 at 6:54 AM
How to reactivate expired courses.
After logging into Jasperactive, if Courses on your Student role page do not appear that you once accessed, then these courses may be aligned to an expir...
Mon, 19 Apr, 2021 at 7:01 AM
Contacting Support & Hours of Operations
Please see below for instructional details to contact the applicable technical support team specific to your issue. Be sure to include details and, where fe...
Thu, 16 Jul, 2020 at 8:40 AM
How to log into Jasperactive
From your preferred Web browser, navigate to jasperactive.com - or click the Jasperactive icon from the Windows desktop (if Jasperactive is installed loca...
Mon, 19 Apr, 2021 at 7:20 AM
Teacher and Student Reports
Login from jasperactive.com, in the applicable product section select Reports, select the applicable user role, then select the applicable Report option as ...
Mon, 19 Apr, 2021 at 8:21 AM
Minimized Instruction Pane
For various reasons, the Jasperactive Instruction Pane may become "minimized" or may be enlarged and blocking part of Microsoft Office product pag...
Thu, 16 Jul, 2020 at 10:17 AM
Using the Course eBook
The eBook in Jasperactive is an embedded digital course book that provides background and explanatory information about the software features you are learni...
Mon, 19 Apr, 2021 at 8:37 AM
Activating All Exercises
Jasperactive learning is based on an individualized (per student) Prescriptive Learning Pathway. As such, once a student records results from the Benchmark ...
Fri, 17 Jul, 2020 at 8:44 AM