Articles

Conduct an Outlook Profile Clean
Follow the steps below to conduct an Outlook Profile Clean: Close any existing Microsoft Office Outlook sessions Open Jasperactive and click on the cogwh...
Tue, 6 Mar, 2018 at 3:15 PM
Add the Jasperactive tile to your Office 365 app launcher
These instructions are intended for Office 365 Administrators with permissions to add Custom Tiles to your Office 365 portal.   Sign in to Office 36...
Wed, 5 Sep, 2018 at 7:41 AM
How to install Jasperactive onto Apple Mac computers
PLEASE NOTE: Jasperactive can be installed onto an Apple Mac computer but it must first be set up to run in a Windows environment prior to installing it...
Tue, 6 Mar, 2018 at 3:22 PM
Multiple users on the same computer
Scenario: Two or more students use the same computer. The first one created their new Jasperactive user account and then downloaded and installed the Jasper...
Thu, 16 Jul, 2020 at 8:09 AM
The activation code does not exist
As a student, when you receive an course(s) activation code - aka Group Key - from your Teacher and encounter an "The activation code does not exist&qu...
Mon, 19 Apr, 2021 at 6:44 AM
Jasperactive isn’t loading on my screen, what do I do?
The most likely cause is that you don't have the Jasperactive application installed. See Using the Jasperactive Installer. Complete the following: ...
Mon, 19 Apr, 2021 at 6:49 AM
“There was no endpoint listening” error message
If you are receiving the following error message when trying to launch Jasperactive, it is caused by having an outdated version of Jasperactive installed on...
Wed, 5 Sep, 2018 at 7:44 AM
User cannot search for templates
Note: This issue only applies to Office 2013 versions. In the Word (or other Office programs) settings, check if the Allow Office to connect to the Inte...
Mon, 19 Apr, 2021 at 6:51 AM
Authorizing GMetrix to automatically open SMS
Once you’re ready to launch a practice exam, you will need to open the GMetrix Application SMS. Click on the GMetrix tab and sign into the student portal. ...
Wed, 5 Sep, 2018 at 7:44 AM
Jasperactive Badges
What is a Jasperactive Badge? A badge is an online representation of a skill you've earned. Mozilla Open Badges allows you to verify your skills, i...
Wed, 5 Sep, 2018 at 7:45 AM