Articles

Failed on apply general system configuration inner system exception
This error is related to the configuration settings for Jasperactive to load on the screen, it’s resolved by deleting this folder:   C:\Users\<username...
Fri, 22 May, 2020 at 12:04 PM
Getting Started in Jasperactive MOS
Hello. Welcome to Jasperactive, the worlds leading kinesthetic Microsoft Office learning system. Select the applicable link below to access step-by-step...
Mon, 19 Apr, 2021 at 9:38 AM
Jasperactive Service stopped message
After a student launches a Course Lesson exercise, they may experience a message that the Jasperactive Service has stopped. This is a Windows PC Se...
Thu, 16 Jul, 2020 at 7:38 AM
How do I setup a Microsoft/Office 365 Add-in for Organizational Deployment?
Microsoft/Office 365 Add-in Guide Step 1:     Open your browser and go to http://portal.office.com/ to display the Office 365 apps page. Note: You must ...
Thu, 19 Nov, 2020 at 8:30 AM
Microsoft/Office 365 Individual User Add-in Setup Guide
Microsoft/Office 365 Individual User Add-in Setup Guide Step 1:     Open your browser and navigate to www.office.com Step 2:    Click the Sign In button...
Wed, 2 Dec, 2020 at 8:39 AM
How to unzip files on your Chromebook
Our compressed Jasperactive MOS Online Courses file, manifest-office-prod.zip - is found at the end of this article. 1. Click the name of the manifest f...
Wed, 21 Apr, 2021 at 10:41 AM
How to unrar files on your MAC
MAC users please download the ManifestFiles.RAR file at the bottom of this support article. Step 1: Go to the App Store and download The Unarchiver. It&...
Mon, 19 Apr, 2021 at 12:27 PM
How do I setup a Microsoft/Office 365 Add-in using the SharePoint App Catalog?
Instead of uploading the add-in Office 365, under Setting>Service & add-ins, try uploading the add-in in SharePoint Online Add Catalog site. To do th...
Mon, 19 Apr, 2021 at 9:51 AM
Google Chromebook / Chrome OS Essential Keyboard Shortcuts
The following are essential Chromebook / Chrome OS keyboard shortcuts that can be used when Chromebook users are learning in Jasperactive MOS Online: Se...
Wed, 28 Oct, 2020 at 1:08 PM
Moving Student(s) from one Group to another
Note: Although this article applies to both the Jasperactive Microsoft Office and Jasperactive Office Online versions, it is the only option for this partic...
Mon, 19 Apr, 2021 at 9:59 AM